No limits! Once you subscribe, you can submit as many support requests as you like. They’ll be handled one at a time, ensuring each gets the attention it needs.

Most support requests are resolved within 24-48 hours, depending on complexity. Critical issues are prioritized to minimize downtime.

Tasks like plugin updates, fixing broken links, optimizing site performance, or troubleshooting errors are often completed within 48 hours. Larger tasks may take longer but will be broken down for quicker progress.

You’ll work directly with me, the founder of AgilePress. For specialized tasks like advanced development or complex integrations, I collaborate with trusted partners to ensure top-tier solutions.

Larger tasks like custom theme development or complex site migrations are divided into manageable steps. You’ll receive progress updates regularly, typically every 48 hours, until the request is fully completed.

Submitting requests is easy! We only accept them through our ticketing system to ensure efficient tracking and resolution. Please use the system to provide detailed information, and we’ll take care of the rest.

No worries! I’ll revise the solution until you’re completely satisfied. Your success is my priority.

I don’t create custom plugins or themes, nor do I take on full site redesigns. My work focuses on functionality rather than aesthetics. If you’re unsure whether your request fits, feel free to ask, and I’ll clarify!

The service is billed monthly and cannot be paused, but you can cancel anytime. If you only need support for one issue, I recommend reviewing your site—you’ll likely find other areas to improve. In any case, the monthly fee includes updates, security reviews, backups, and more.

Due to the high quality and effort involved in each request, we do not offer refunds. However, I’m committed to ensuring you’re satisfied with every solution provided.